PRIVACY POLICY

Your Privacy Matters to Us

This privacy policy explains how Pillar Tax & Finance collects, uses, and protects your personal information.

Last updated: August 11, 2025

Secure Storage

Bank-level encryption for all your data

No Data Selling

We never sell your information to third parties

Limited Access

Only authorized team members access your data

Your Control

Request data updates or deletion anytime

Information We Collect

We collect information you provide directly to us, such as when you:

  • • Fill out contact forms on our website
  • • Schedule consultations or appointments
  • • Create an account in our client portal
  • • Communicate with us via phone, email, or in person
  • • Provide documents for tax preparation or financial services

This may include your name, email address, phone number, address, Social Security number, financial information, and tax documents.

How We Use Your Information

We use the information we collect to:

  • • Provide tax preparation and financial advisory services
  • • Communicate with you about your services and appointments
  • • Process payments and maintain financial records
  • • Comply with legal and regulatory requirements
  • • Improve our services and website functionality
  • • Send you important updates about tax law changes

Information Sharing and Disclosure

We may share your personal information only in the following situations:

  • • With your consent: When you explicitly agree to share information
  • • Legal compliance: To comply with applicable laws, regulations, or legal processes
  • • Professional requirements: With tax authorities when required for tax filing
  • • Service providers: With trusted third-party vendors who assist in providing our services
  • • Business transfers: In connection with a merger, sale, or transfer of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information, including:

  • • SSL encryption for data transmission
  • • Secure servers with restricted access
  • • Regular security audits and updates
  • • Employee training on data protection
  • • Secure physical storage of paper documents

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • • Access: Request a copy of the personal information we hold about you
  • • Correction: Request correction of inaccurate or incomplete information
  • • Deletion: Request deletion of your personal information (subject to legal requirements)
  • • Portability: Request transfer of your data to another service provider
  • • Objection: Object to certain uses of your personal information

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • • Remember your preferences and settings
  • • Analyze website traffic and usage patterns
  • • Improve website functionality and user experience
  • • Provide relevant content and advertisements

You can control cookies through your browser settings. For more details, see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to:

  • • Provide you with our services
  • • Comply with legal and regulatory requirements
  • • Resolve disputes and enforce our agreements

Tax-related documents are typically retained for 7 years as required by IRS regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Pillar Tax & Finance

812 Huron Rd E STE 410

Cleveland, OH 44115

Phone: 216 530-4787

Email: info@pillartaxfinance.com

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